Castlerock Consulting

Selected Castlerock Experience in Information Technology:

  • For the Indonesian Ministry of Finance (MOF) under World Bank financing, Castlerock provided Independent Validation and Verification (IVV) Services for the new national treasury and budget system, the Sistem Perbendaharaan dan Anggaran Negara (SPAN). As part of this multi-year assignment, Castlerock assisted the MOF with:

    • Execution of a 2-stage bidding process for the selection of a turnkey solution vendor to connect and implement the new treasury system in MOF offices across the country

    • Preparation of evaluation templates and guidelines, and related training

    • Preparation of terms of reference and tenders for related activities such as business process improvement, change management and communications, help desk, etc.

    • Independent evaluation of bids received

    • Negotiations with the first-ranked vendor

    • Establishment of a collaboration environment and overall project governance and management framework

    • Review of vendor implementation plans and supervision of vendor delivery

  • For Lufthansa Systems Indonesia (LSYI), Castlerock tailored project management tools and processes based on PMBOK to LSYI’s software development activities, and worked side-by-side with LSYI to implement the new system.

  • Castlerock personnel have worked for an international oil company to roll-out ITIL standards in their Indonesian operations

  • For the Assam State Electricity Board in India, Castlerock conceptually designed and prepared detailed project reports for a new wide area (WAN) and upgrades for a new Supervisory Control and Data Acquisition System (SCADA) under a project for the Asian Development Bank (ADB). The WAN was developed to serve as a backbone for billing and financial management sytems as well as internal utility communications.

  • For PLN, the national electric power utility of Indonesia, under ADB financing, Castlerock prepared the functional specifications and bid documents for a utility-customer two-way communications system to implement demand-side management (DSM) programs with large commercial and industrial consumers in Jakarta.

  • In the Philippines, Castlerock worked with the Energy Regulatory Commission (ERC) under ADB financing to design and implement an Integrated Case Tracking & Management System (ICTMS), Document Tracking System (DTS), Regulatory Information System (RIS), and intranet and content management system, and other enhancements to email and system security, and train ERC staff on these systems and enhancements.

  • Indonesia’s Telkom had launched a new Voice over Internet Protocol (VoIP) service to enter the international telephony market. However, by the end of Q1, it was clear they were not going to meet their VoIP targets for the year. Castlerock quickly identified major internal sales barriers and reengineered processes to alleviate the impediments. Our approach provided a concentration point for all issues and actions and project visibility to internal depertments, resulting in client staff quickly getting behind the project and working together to achieve the desired outcomes. The product repositioning enable Telkom to reduce it’s discount (relative to the major competitor) from 60% to around 25%. Service quality improved dramatically and major new accounts were obtained.